This Privacy Policy explains how Mergen Systems collects, processes, and protects your personal data in accordance with international data protection regulations including the GDPR and KVKK. By registering for an account, you explicitly consent to the practices described in this policy.
Our services are strictly for users who are 18 years of age or older. We do not knowingly collect personal data from anyone under 18. If we become aware that we have collected data from a minor, we will take immediate steps to delete such information and terminate the account without notice.
We collect information that you provide directly to us, such as when you create an account, connect an exchange API, or contact support. This includes your name, email address, IP address, browser information, and trading activity metadata necessary to provide our services.
Your data is used to provide, maintain, and improve our algorithmic trading infrastructure. We use it to authenticate your identity and execute your configured strategies. Additionally, for your security, we employ automated decision-making (e.g., Kill-Switch protocols) that may temporarily freeze your account based on irregular API activity or risk profiles.
API keys provided by users are heavily encrypted at rest and in transit. We strongly advise using API keys restricted to trading only. Please note that while we secure the data within our platform, we are not responsible for the privacy practices, terms, or security breaches of third-party exchanges (e.g., Binance, OKX, etc.) you connect to. Your data shared with them is governed by their respective policies.
To provide our services globally with high availability and ultra-low latency, your data may be transferred to and processed in secure international cloud infrastructures. By using our platform, you explicitly consent to this international transfer.
While we use institutional-grade security, no system is completely immune to cyber-attacks. By using the platform, you acknowledge this inherent risk on the internet. Mergen Systems shall not be held liable for any indirect or consequential damages resulting from unauthorized access to your data, provided we have adhered to standard security protocols.
We do not sell your personal data. We may disclose your information if required by law or public authorities (e.g., AML, CRS, FATCA compliance). Depending on your jurisdiction, you have the right to access, correct, delete, or restrict the processing of your personal data through your account settings or support.